{"id":13699,"date":"2025-04-23T18:00:52","date_gmt":"2025-04-23T16:00:52","guid":{"rendered":"https:\/\/www.rm-assessors.cat\/?p=13699"},"modified":"2025-04-23T18:19:38","modified_gmt":"2025-04-23T16:19:38","slug":"te-validesa-legal-un-missatge-de-whatsapp","status":"publish","type":"post","link":"https:\/\/www.rm-assessors.cat\/es\/te-validesa-legal-un-missatge-de-whatsapp\/","title":{"rendered":"T\u00e9 validesa legal un missatge de WhatsApp?"},"content":{"rendered":"
En l’actualitat, l’\u00fas de WhatsApp en l’\u00e0mbit comercial s’ha incrementat, a causa de la seva agilitat i accessibilitat. No obstant aix\u00f2, sorgeix una pregunta important: un WhatsApp \u00e9s v\u00e0lid com a prova en un judici? La resposta \u00e9s s\u00ed, per\u00f2 amb uns certs matisos.<\/h5>\n
\n

Un WhatsApp per si mateix no t\u00e9 validesa legal<\/strong> de manera autom\u00e0tica. Perqu\u00e8 un missatge de WhatsApp sigui considerat prova v\u00e0lida davant un jutge, ha de complir amb uns certs requisits i ser presentat de manera adequada.<\/p>\n

1. Requisits per a la validesa d’un WhatsApp en els tribunals<\/strong><\/h3>\n

Encara que els tribunals poden acceptar els WhatsApp com a prova, no ho faran autom\u00e0ticament. El jutge avaluar\u00e0 la pertin\u00e8ncia i fiabilitat de la prova, i determinar\u00e0 si \u00e9s \u00fatil per a demostrar el fet concret que s’est\u00e0 discutint. Perqu\u00e8 un WhatsApp sigui considerat v\u00e0lid com a prova, ha de complir amb els seg\u00fcents requisits:<\/p>\n

    \n
  • Fiabilitat:<\/strong> el missatge ha de ser de confian\u00e7a, \u00e9s a dir, s’ha de poder confirmar que efectivament va ser enviat i rebut per les persones que figuren en la conversa.<\/li>\n
  • \u00c9s recomanable obtenir un dictamen pericial inform\u00e0tic<\/strong> que certifiqui que el missatge va ser em\u00e8s des d’un n\u00famero de tel\u00e8fon espec\u00edfic i que va arribar al receptor.<\/li>\n
  • Prova complement\u00e0ria:<\/strong> \u00e9s important que existeixin altres proves que sostinguin el contingut del WhatsApp, com a registres de trucades, correus electr\u00f2nics, testimonis, o fins i tot historial de pagaments relacionats. Aquestes proves ajuden a corroborar que el missatge t\u00e9 base real i no ha estat manipulat.<\/li>\n<\/ul>\n

    2. M\u00e8todes per a presentar un WhatsApp com a prova<\/strong><\/h3>\n

    Perqu\u00e8 un WhatsApp sigui acceptat com a prova en un judici, \u00e9s fonamental presentar-lo correctament<\/strong>. Hi ha diversos m\u00e8todes per a fer-ho, depenent de la disponibilitat i fiabilitat del mitj\u00e0 utilitzat:<\/p>\n

      \n
    • Captura de pantalla:<\/strong> una forma simple \u00e9s fer una captura de pantalla<\/strong> del missatge o la conversa a WhatsApp. \u00c9s recomanable que el n\u00famero de tel\u00e8fon del remitent i receptor sigui visible per a garantir l’autenticitat del missatge.<\/li>\n
    • Posteriorment, el missatge pot ser exportat a un arxiu .txt<\/strong> o impr\u00e8s<\/strong> i presentat com a prova en judici.<\/li>\n
    • Bolcat del tel\u00e8fon pel secretari judicial:<\/strong> si desitja una garantia de la integritat de la prova m\u00e9s elevada, pot lliurar el tel\u00e8fon m\u00f2bil al lletrat d’Administraci\u00f3 de Just\u00edcia (LAJ)<\/strong> perqu\u00e8 es faci un bolcat del tel\u00e8fon i es transcriguin els missatges, garantint la fiabilitat i la no manipulaci\u00f3 del contingut.<\/li>\n
    • Certificaci\u00f3 a trav\u00e9s de META (Facebook):<\/strong> en alguns casos, es pot sol\u00b7licitar un certificat a META<\/strong>, l’empresa propiet\u00e0ria de WhatsApp, a trav\u00e9s d’una requisit\u00f2ria internacional. No obstant aix\u00f2, \u00e9s important tenir en compte que META generalment no respon<\/strong> a aquestes requisit\u00f2ries, la qual cosa fa que aquest m\u00e8tode no sigui sempre viable.<\/li>\n<\/ul>\n

      3. Els riscos d’usar WhatsApp en relacions comercials<\/strong><\/h3>\n

      Encara que WhatsApp \u00e9s convenient per a agilitzar la comunicaci\u00f3 en els negocis, no \u00e9s recomanable utilitzar-lo com a \u00fanic mitj\u00e0 per a formalitzar acords<\/strong>. Sense documents comercials signats, el receptor de la mercaderia podria negar l’exist\u00e8ncia de la comanda<\/strong>, fet que complicaria la reclamaci\u00f3 en cas d’impagament.<\/p>\n

      Els documents comercials tradicionals<\/strong>, com els albarans, comandes signades<\/strong>, i factures<\/strong> ofereixen m\u00e9s seguretat jur\u00eddica<\/strong>, ja que els tribunals solen acceptar-los sense discussi\u00f3, tret que es demostri la seva falsedat. Per aix\u00f2, encara que WhatsApp pot ser \u00fatil, no ha de ser l’\u00fanic mitj\u00e0 de prova<\/strong> en cas d’una disputa comercial.<\/p>\n

      4. Qu\u00e8 fer si uses WhatsApp amb clients?<\/strong><\/h3>\n

      Si la seva empresa utilitza WhatsApp per a comunicar-se amb els clients, \u00e9s recomanable seguir aquests passos per a assegurar-se que qualsevol missatge rellevant sigui v\u00e0lid com a prova:<\/p>\n

        \n
      • Recopili sempre documentaci\u00f3 addicional:<\/strong> no depengui exclusivament de WhatsApp. Mantingui registres de les comandes, albarans signats, factures i qualsevol altre document comercial.<\/li>\n
      • Verifiqui la fiabilitat dels WhatsApp:<\/strong> si decideix fer \u00fas de WhatsApp com a prova, asseguri’s que els missatges siguin fiables i estiguin ben sostinguts per altres proves que corroborin el seu contingut.<\/li>\n
      • Actu\u00ef amb precauci\u00f3 en relacions comercials:<\/strong> no oblidi que, en cas de reclamaci\u00f3, ser\u00e0 m\u00e9s f\u00e0cil demostrar l’exist\u00e8ncia de la relaci\u00f3 comercial<\/strong> si s’han em\u00e8s els documents comercials corresponents.<\/li>\n<\/ul>\n

        En resum:<\/strong><\/h3>\n

        Si utilitza WhatsApp en les seves transaccions comercials, asseguri’s de comptar amb proves complement\u00e0ries i de documentar adequadament les relacions comercials per a protegir els seus drets en cas de conflicte.<\/p>\n

        \"\"<\/p>\n

        Es poden posar en contacte amb aquest despatx professional per qualsevol dubte o aclariment que puguin tenir sobre aquesta q\u00fcesti\u00f3 trucant al 972 208 258, o per correu electr\u00f2nic adre\u00e7at a info@rm-assessors.cat.<\/em><\/span><\/h3>\n

         <\/p>\n","protected":false},"excerpt":{"rendered":"

        En l’actualitat, l’\u00fas de WhatsApp en l’\u00e0mbit comercial s’ha incrementat, a causa de la seva agilitat i accessibilitat. No obstant aix\u00f2, sorgeix una pregunta important: un WhatsApp \u00e9s v\u00e0lid com a prova en un judici? La resposta \u00e9s s\u00ed, per\u00f2 amb uns certs matisos. Un WhatsApp per si mateix no t\u00e9 validesa legal de manera […]<\/p>\n","protected":false},"author":18,"featured_media":13696,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"categories":[21,17],"tags":[3054,3053,3052],"class_list":["post-13699","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-butlleti-mensual","category-juridica","tag-prova-del-whatsapp","tag-risc-usar-whatsapp","tag-validesa-legal-whatsapp"],"acf":[],"yoast_head":"\nT\u00e9 validesa legal un missatge de WhatsApp? | RM Assessors<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rm-assessors.cat\/es\/te-validesa-legal-un-missatge-de-whatsapp\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00e9 validesa legal un missatge de WhatsApp? | RM Assessors\" \/>\n<meta property=\"og:description\" content=\"En l’actualitat, l’\u00fas de WhatsApp en l’\u00e0mbit comercial s’ha incrementat, a causa de la seva agilitat i accessibilitat. 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