{"id":15200,"date":"2026-09-14T10:21:53","date_gmt":"2026-09-14T08:21:53","guid":{"rendered":"https:\/\/www.rm-assessors.cat\/?p=15200"},"modified":"2026-09-15T11:56:49","modified_gmt":"2026-09-15T09:56:49","slug":"contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027","status":"publish","type":"post","link":"https:\/\/www.rm-assessors.cat\/es\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\/","title":{"rendered":"Contractes, webs, atenci\u00f3 al client i ocupaci\u00f3 hauran de ser m\u00e9s f\u00e0cils d&#8217;entendre a partir del 2027"},"content":{"rendered":"<h5>Contractes dif\u00edcils d&#8217;entendre, formularis complexos, processos digitals poc intu\u00eftius o informaci\u00f3 comercial excessivament t\u00e8cnica poden convertir-se en un problema de compliment normatiu. Des del 2 de gener de 2027, el nou Reglament d&#8217;accessibilitat cognitiva refor\u00e7ar\u00e0 les obligacions perqu\u00e8 determinats b\u00e9ns, serveis, comunicacions i processos laborals siguin m\u00e9s f\u00e0cils de comprendre.<\/h5>\n<hr \/>\n<h3>Els documents hauran de ser m\u00e9s f\u00e0cils d&#8217;entendre<\/h3>\n<ul>\n<li><span style=\"font-size: 16px;\">Un contracte excessivament complex, una web en la qual resulta dif\u00edcil saber on cal pr\u00e9mer, unes condicions comercials incomprensibles o un sistema d&#8217;identificaci\u00f3 que exigeix memoritzar nombrosos passos poden impedir que una persona pugui fer servir un servei amb autonomia.<\/span><\/li>\n<li>Per resoldre-ho s&#8217;ha publicat el <em><a href=\"https:\/\/www.boe.es\/buscar\/act.php?id=BOE-A-2026-18509\">Reial decret 707\/2026, de 2 de setembre<\/a><\/em><span style=\"font-size: 16px;\"><em>,<\/em> que aprova el Reglament de les condicions b\u00e0siques d&#8217;accessibilitat cognitiva. La norma entrar\u00e0 en vigor el <\/span><em style=\"font-size: 16px;\">2 de gener de 2027<\/em><span style=\"font-size: 16px;\">.<\/span><\/li>\n<li><span style=\"font-size: 16px;\">Les administracions, empreses, professionals i prestadors de determinats serveis hauran de revisar com informen, contracten, atenen i es relacionen amb clients i treballadors.<\/span><\/li>\n<\/ul>\n<h3>Qu\u00e8 s&#8217;ent\u00e9n per accessibilitat cognitiva?<\/h3>\n<p><span style=\"font-size: 16px;\">La seva finalitat \u00e9s aconseguir que una persona pugui comprendre la informaci\u00f3, orientar-se i utilitzar b\u00e9ns i serveis amb la m\u00e0xima autonomia possible.<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 16px;\">El llenguatge haur\u00e0 de ser clar i senzill<\/span><\/li>\n<li><span style=\"font-size: 16px;\">La lectura haur\u00e0 de ser f\u00e0cil<\/span><\/li>\n<li><span style=\"font-size: 16px;\">Els pictogrames, els suports visuals, els formats alternatius i les tecnologies que facilitin la comunicaci\u00f3 i la comprensi\u00f3 hauran de ser f\u00e0cils d&#8217;interpretar.<\/span><\/li>\n<\/ul>\n<p><strong>Atenci\u00f3. <\/strong>Accessibilitat cognitiva no significa simplement escriure amb lletra gran. Afecta la manera de redactar, estructurar, presentar i comunicar informaci\u00f3 i, en determinats casos, al disseny dels processos.<\/p>\n<h3>Que s&#8217;ent\u00e9n per llenguatge clar, senzill i de lectura f\u00e0cil ?<\/h3>\n<ul>\n<li>Es aquell que permet que les persones obtinguin la informaci\u00f3 que necessiten, puguin entendre-la i utilitzar-la.<\/li>\n<li>Es recomanas frases curtes, les paraules d&#8217;\u00fas com\u00fa, evitar o substituir acr\u00f2nims i rec\u00f3rrer a imatges quan facilitin la comunicaci\u00f3.<\/li>\n<li>La informaci\u00f3 ha de ser f\u00e0cil de comprendre i s&#8217;haur\u00e0 de poder facilitar-se a trav\u00e9s de diferents formats i suports. L&#8217;adaptaci\u00f3 no podr\u00e0 suposar un cost addicional per a qui la necessita.<\/li>\n<\/ul>\n<p><strong>Atenci\u00f3. <\/strong>Una redacci\u00f3 jur\u00eddicament correcta pot resultar, al mateix temps, dif\u00edcil de comprendre. La nova regulaci\u00f3 obliga a prestar m\u00e9s atenci\u00f3 a totes dues dimensions.<\/p>\n<h3>A quines empreses afecta ?<\/h3>\n<p>Afecte a les empreses que ofereixin bens i serveis al p\u00fablic, les quals vindran obligades a:<\/p>\n<ul>\n<li>Facilitar la informaci\u00f3 sobre els serveis oferts en formats cognitivament accessibles.<\/li>\n<li>Proporcionar la informaci\u00f3 comercial en llenguatge senzill i, quan sigui possible, acompanyar-la de suports visuals.<\/li>\n<li>Disposar de full de reclamacions en format de lectura f\u00e0cil.<\/li>\n<\/ul>\n<h3>Que hauran de revisar les empreses afectades ?<\/h3>\n<ul>\n<li>La p\u00e0gina web.<\/li>\n<li>La informaci\u00f3 comercial.<\/li>\n<li>Les instruccions, els formularis, les comunicacions.<\/li>\n<li>Els processos de contractaci\u00f3 i documents dirigits a clients.<\/li>\n<\/ul>\n<p><strong>Atenci\u00f3. <\/strong>Comer\u00e7os i altres prestadors de serveis al p\u00fablic haurien de revisar abans del 2027 com expliquen els seus serveis, condicions, contractaci\u00f3 i reclamacions, tenint en compte el seu concret \u00e0mbit d&#8217;aplicaci\u00f3. \u00a0Tamb\u00e9 contempla mitjans alternatius de comunicaci\u00f3, productes de suport, tecnologies d&#8217;assist\u00e8ncia i, quan sigui necessari, personal amb preparaci\u00f3 adequada.<\/p>\n<p>Especialment les empreses que venen, contracten o presten serveis per Internet haurien de revisar els seus formularis, altes, acceptaci\u00f3 de condicions, sistemes d&#8217;identificaci\u00f3 i processos de pagament.<\/p>\n<h3>Les condicions contractuals s&#8217;hauran de poder entendre<\/h3>\n<ul>\n<li>Les q\u00fcestions relacionades amb la contractaci\u00f3, el consentiment i les instruccions d&#8217;\u00fas i consum s&#8217;han de traslladar en llenguatge senzill.<\/li>\n<li><span style=\"font-size: 16px;\">Aix\u00f2 no significa necess\u00e0riament substituir tots els contractes empresarials per documents de lectura f\u00e0cil. S\u00ed que suposa parar esment al fet que la informaci\u00f3 que ha de rebre el consumidor o usuari resulti comprensible dins dels sup\u00f2sits afectats per la norma.<\/span><\/li>\n<li><span style=\"font-size: 16px;\">En la pr\u00e0ctica, pot ser convenient revisar contractes d&#8217;adhesi\u00f3, condicions generals, documents de consentiment, instruccions i comunicacions que acompanyen a la contractaci\u00f3.<\/span><\/li>\n<\/ul>\n<p><strong>Atenci\u00f3. <\/strong>Simplificar el llenguatge no significa eliminar informaci\u00f3 jur\u00eddica necess\u00e0ria. El repte ser\u00e0 mantenir la precisi\u00f3 legal fent que les condicions siguin comprensibles.<\/p>\n<h3>Especificitat per les empreses incloses en\u00a0 els \u00e0mbits de telecomunicacions i serveis de la societat de la informaci\u00f3<\/h3>\n<ul>\n<li><span style=\"font-size: 16px;\">El Reglament afecta expressament els continguts, documents, formularis i elements multim\u00e8dia. <\/span><\/li>\n<li><span style=\"font-size: 16px;\">Tamb\u00e9 afecta processos especialment sensibles en qualsevol relaci\u00f3 digital, com el consentiment, la identificaci\u00f3, l&#8217;autenticaci\u00f3, la signatura i el pagament, com tamb\u00e9 les eines relacionades amb la contractaci\u00f3 i l&#8217;acceptaci\u00f3 de condicions.<\/span><\/li>\n<\/ul>\n<h3>Tamb\u00e9 canvia la manera de seleccionar personal a totes les empreses<\/h3>\n<ul>\n<li>Les empreses hauran de garantir que les <em>ofertes, condicions i requisits de contractaci\u00f3 es publiquin de manera accessible i, en tot cas, utilitzant llenguatge senzill<\/em>.<\/li>\n<li>Els candidats que reuneixin els requisits de titulaci\u00f3 i experi\u00e8ncia podran sol\u00b7licitar gratu\u00eftament una adaptaci\u00f3 de l&#8217;entrevista per a fer-la cognitivament accessible, sense que aquesta sol\u00b7licitud es pugui fer servir per a excloure-les del proc\u00e9s.<\/li>\n<\/ul>\n<p><strong>Atenci\u00f3. <\/strong>Conv\u00e9 revisar no sols els anuncis d&#8217;ocupaci\u00f3, sin\u00f3 tamb\u00e9 determinats procediments usats per Recursos humans.Una sol\u00b7licitud d&#8217;adaptaci\u00f3 de l&#8217;entrevista no pot convertir-se en motiu d&#8217;exclusi\u00f3 del candidat quan concorrin les condicions establertes per la norma.<\/p>\n<h3>Formaci\u00f3 i prevenci\u00f3 de riscos laborals quan el treballador acredita un grau de discapacitat igual o superior al 33% i una discapacitat intel\u00b7lectual en els termes establerts reglament\u00e0riament.<\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"font-size: 16px;\">La formaci\u00f3 promoguda per l&#8217;empresa s&#8217;haur\u00e0 d&#8217;adaptar, si aix\u00ed se sol\u00b7licita, a les recomanacions d&#8217;accessibilitat cognitiva i proporcionar documentaci\u00f3 en lectura f\u00e0cil i formats alternatius.<\/span><\/li>\n<li><span style=\"font-size: 16px;\">A m\u00e9s, la documentaci\u00f3 utilitzada en la formaci\u00f3 sobre prevenci\u00f3 de riscos laborals i protocols d&#8217;emerg\u00e8ncia s&#8217;haur\u00e0 d&#8217;elaborar en llenguatge clar i disposar d&#8217;una versi\u00f3 en lectura f\u00e0cil, incorporant suports visuals quan sigui possible.<\/span><\/li>\n<li>Aquests treballadors podran fer servir els seus mitjans habituals de comunicaci\u00f3 augmentativa i alternativa i sol\u00b7licitar l&#8217;adaptaci\u00f3 de documents necessaris per a les seves tasques i de les reunions en les quals participin. L&#8217;empresa haur\u00e0 de fer aquestes adaptacions tret que suposin una c\u00e0rrega desproporcionada. Si considera que concorre aquesta circumst\u00e0ncia, haur\u00e0 de comunicar-ho per escrit i fer-ho a m\u00e9s de forma cognitivament accessible.<\/li>\n<\/ul>\n<p><strong>Atenci\u00f3.<\/strong> La \u00abc\u00e0rrega desproporcionada\u00bb no s&#8217;hauria d&#8217;usar com una negativa autom\u00e0tica. L&#8217;empresa haur\u00e0 de valorar l&#8217;adaptaci\u00f3 sol\u00b7licitada i comunicar la seva decisi\u00f3 en els termes previstos. Les empreses que tinguin treballadors en aquesta situaci\u00f3 haurien d&#8217;incloure l&#8217;accessibilitat cognitiva en la revisi\u00f3 de la seva documentaci\u00f3 laboral i preventiva abans de 2027.<\/p>\n<h3>Fitxatge, contrasenyes i plataformes internes<\/h3>\n<p>El Reglament estableix criteris per als <em>sistemes de fitxatge i autenticaci\u00f3 en la seu electr\u00f2nica empresarial<\/em>. Entre ells:<\/p>\n<ul>\n<li>Permetre alternatives que no requereixin recordar una contrasenya<\/li>\n<li>Oferir diferents possibilitats d&#8217;acc\u00e9s.<\/li>\n<li>Usar sistemes de doble verificaci\u00f3.<\/li>\n<li>Facilitar assist\u00e8ncia remota per a seguir els passos realitzats en la plataforma.<\/li>\n<\/ul>\n<p><strong>Atenci\u00f3. <\/strong>Recursos Humans, prevenci\u00f3 de riscos, tecnologia i compliment normatiu hauran de treballar de manera coordinada. L&#8217;accessibilitat cognitiva pot afectar simult\u00e0niament documents i eines digitals.<\/p>\n<h3>No complir pot tenir conseq\u00fc\u00e8ncies<\/h3>\n<ul>\n<li><span style=\"font-size: 16px;\">L&#8217;accessibilitat cognitiva no queda configurada \u00fanicament com una recomanaci\u00f3 o bona pr\u00e0ctica. El Reglament incorpora un r\u00e8gim sancionador. Les accions o omissions que vulnerin les seves condicions i estiguin tipificades en la legislaci\u00f3 sobre drets de les persones amb discapacitat o en la normativa auton\u00f2mica corresponent podran ser sancionades.<\/span><\/li>\n<li><span style=\"font-size: 16px;\">En l&#8217;\u00e0mbit laboral, les infraccions relacionades amb igualtat d&#8217;oportunitats, no discriminaci\u00f3 i accessibilitat universal continuaran sotmeses al r\u00e8gim de la Llei sobre infraccions i sancions en l&#8217;ordre social.<\/span><\/li>\n<\/ul>\n<p><strong>Atenci\u00f3. <\/strong>A partir del 2027, l&#8217;accessibilitat cognitiva s&#8217;haur\u00e0 de contemplar tamb\u00e9 des d&#8217;una perspectiva de compliment normatiu i prevenci\u00f3 de riscos legals.<\/p>\n<h3>Qu\u00e8 haurien de revisar les empreses abans del 2 de gener de 2027?<\/h3>\n<ul>\n<li>Un primer diagn\u00f2stic hauria de centrar-se, segons l&#8217;activitat i obligacions aplicables, en webs i aplicacions, formularis, informaci\u00f3 comercial, processos de contractaci\u00f3, consentiments, condicions de servei, sistemes d&#8217;identificaci\u00f3 i pagament, atenci\u00f3 al client, reclamacions i canals de comunicaci\u00f3.<\/li>\n<li><span style=\"font-size: 16px;\">En mat\u00e8ria laboral convindr\u00e0 revisar les ofertes d&#8217;ocupaci\u00f3 i, quan concorrin els requisits de l&#8217;article 14, la formaci\u00f3, prevenci\u00f3 de riscos, protocols d&#8217;emerg\u00e8ncia, sistemes de fitxatge, plataformes internes i procediments per a sol\u00b7licitar adaptacions.<\/span><\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-medium wp-image-15204\" src=\"https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2026\/09\/Lectura-300x225.jpg\" alt=\"\" width=\"300\" height=\"225\" srcset=\"https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2026\/09\/Lectura-300x225.jpg 300w, https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2026\/09\/Lectura-1024x768.jpg 1024w, https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2026\/09\/Lectura-768x576.jpg 768w, https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2026\/09\/Lectura-1536x1152.jpg 1536w, https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2026\/09\/Lectura-2048x1536.jpg 2048w, https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2026\/09\/Lectura-600x450.jpg 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<h5><em>Es poden posar en contacte amb RM ASSESSORS per qualsevol dubte o aclariment que puguin tenir sobre aquesta q\u00fcesti\u00f3.<\/em><\/h5>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contractes dif\u00edcils d&#8217;entendre, formularis complexos, processos digitals poc intu\u00eftius o informaci\u00f3 comercial excessivament t\u00e8cnica poden convertir-se en un problema de compliment normatiu. Des del 2 de gener de 2027, el nou Reglament d&#8217;accessibilitat cognitiva refor\u00e7ar\u00e0 les obligacions perqu\u00e8 determinats b\u00e9ns, serveis, comunicacions i processos laborals siguin m\u00e9s f\u00e0cils de comprendre. Els documents hauran de ser [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":15197,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[21,17],"tags":[],"class_list":["post-15200","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-butlleti-mensual","category-juridica"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contractes, webs, atenci\u00f3 al client i ocupaci\u00f3 hauran de ser m\u00e9s f\u00e0cils d&#039;entendre a partir del 2027 | RM Assessors<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rm-assessors.cat\/es\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contractes, webs, atenci\u00f3 al client i ocupaci\u00f3 hauran de ser m\u00e9s f\u00e0cils d&#039;entendre a partir del 2027 | RM Assessors\" \/>\n<meta property=\"og:description\" content=\"Contractes dif\u00edcils d&#8217;entendre, formularis complexos, processos digitals poc intu\u00eftius o informaci\u00f3 comercial excessivament t\u00e8cnica poden convertir-se en un problema de compliment normatiu. Des del 2 de gener de 2027, el nou Reglament d&#8217;accessibilitat cognitiva refor\u00e7ar\u00e0 les obligacions perqu\u00e8 determinats b\u00e9ns, serveis, comunicacions i processos laborals siguin m\u00e9s f\u00e0cils de comprendre. Els documents hauran de ser [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rm-assessors.cat\/es\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\/\" \/>\n<meta property=\"og:site_name\" content=\"RM Assessors\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/rmassessors\" \/>\n<meta property=\"article:published_time\" content=\"2026-09-14T08:21:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-15T09:56:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2026\/09\/pexels-photo-6568685-1788936317_1788941088image.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"810\" \/>\n\t<meta property=\"og:image:height\" content=\"450\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Administrador Finques\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@RMAssessors\" \/>\n<meta name=\"twitter:site\" content=\"@RMAssessors\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Administrador Finques\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\\\/\"},\"author\":{\"name\":\"Administrador Finques\",\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/#\\\/schema\\\/person\\\/393d054648944d73a9704339ae3c804c\"},\"headline\":\"Contractes, webs, atenci\u00f3 al client i ocupaci\u00f3 hauran de ser m\u00e9s f\u00e0cils d&#8217;entendre a partir del 2027\",\"datePublished\":\"2026-09-14T08:21:53+00:00\",\"dateModified\":\"2026-09-15T09:56:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\\\/\"},\"wordCount\":1418,\"publisher\":{\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.rm-assessors.cat\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/pexels-photo-6568685-1788936317_1788941088image.jpeg\",\"articleSection\":[\"Butllet\u00ed mensual\",\"Jur\u00eddica\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\\\/\",\"url\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\\\/\",\"name\":\"Contractes, webs, atenci\u00f3 al client i ocupaci\u00f3 hauran de ser m\u00e9s f\u00e0cils d'entendre a partir del 2027 | RM Assessors\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.rm-assessors.cat\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/pexels-photo-6568685-1788936317_1788941088image.jpeg\",\"datePublished\":\"2026-09-14T08:21:53+00:00\",\"dateModified\":\"2026-09-15T09:56:49+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.rm-assessors.cat\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/pexels-photo-6568685-1788936317_1788941088image.jpeg\",\"contentUrl\":\"https:\\\/\\\/www.rm-assessors.cat\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/pexels-photo-6568685-1788936317_1788941088image.jpeg\",\"width\":810,\"height\":450},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Inici\",\"item\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Contractes, webs, atenci\u00f3 al client i ocupaci\u00f3 hauran de ser m\u00e9s f\u00e0cils d&#8217;entendre a partir del 2027\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/\",\"name\":\"RM Assessors\",\"description\":\"Assessoria i gestoria a Girona, Figueres i Breda.\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/#organization\"},\"alternateName\":\"RM Assessors\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/#organization\",\"name\":\"RM Assessors\",\"alternateName\":\"RM Assessors\",\"url\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.rm-assessors.cat\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/RM-Serveis_Assessors.svg\",\"contentUrl\":\"https:\\\/\\\/www.rm-assessors.cat\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/RM-Serveis_Assessors.svg\",\"width\":200,\"height\":200,\"caption\":\"RM Assessors\"},\"image\":{\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/rmassessors\",\"https:\\\/\\\/x.com\\\/RMAssessors\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/rm-assessors\\\/\",\"https:\\\/\\\/www.instagram.com\\\/rm_assessors\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.rm-assessors.cat\\\/es\\\/#\\\/schema\\\/person\\\/393d054648944d73a9704339ae3c804c\",\"name\":\"Administrador Finques\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d3f1bd6d92e385be2a64414ca046dfd0894742f3427354cf9879c4644ab34739?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d3f1bd6d92e385be2a64414ca046dfd0894742f3427354cf9879c4644ab34739?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d3f1bd6d92e385be2a64414ca046dfd0894742f3427354cf9879c4644ab34739?s=96&d=mm&r=g\",\"caption\":\"Administrador Finques\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Contractes, webs, atenci\u00f3 al client i ocupaci\u00f3 hauran de ser m\u00e9s f\u00e0cils d'entendre a partir del 2027 | RM Assessors","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.rm-assessors.cat\/es\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\/","og_locale":"es_ES","og_type":"article","og_title":"Contractes, webs, atenci\u00f3 al client i ocupaci\u00f3 hauran de ser m\u00e9s f\u00e0cils d'entendre a partir del 2027 | RM Assessors","og_description":"Contractes dif\u00edcils d&#8217;entendre, formularis complexos, processos digitals poc intu\u00eftius o informaci\u00f3 comercial excessivament t\u00e8cnica poden convertir-se en un problema de compliment normatiu. Des del 2 de gener de 2027, el nou Reglament d&#8217;accessibilitat cognitiva refor\u00e7ar\u00e0 les obligacions perqu\u00e8 determinats b\u00e9ns, serveis, comunicacions i processos laborals siguin m\u00e9s f\u00e0cils de comprendre. Els documents hauran de ser [&hellip;]","og_url":"https:\/\/www.rm-assessors.cat\/es\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\/","og_site_name":"RM Assessors","article_publisher":"https:\/\/www.facebook.com\/rmassessors","article_published_time":"2026-09-14T08:21:53+00:00","article_modified_time":"2026-09-15T09:56:49+00:00","og_image":[{"width":810,"height":450,"url":"https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2026\/09\/pexels-photo-6568685-1788936317_1788941088image.jpeg","type":"image\/jpeg"}],"author":"Administrador Finques","twitter_card":"summary_large_image","twitter_creator":"@RMAssessors","twitter_site":"@RMAssessors","twitter_misc":{"Escrito por":"Administrador Finques","Tiempo de lectura":"8 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.rm-assessors.cat\/es\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\/#article","isPartOf":{"@id":"https:\/\/www.rm-assessors.cat\/es\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\/"},"author":{"name":"Administrador Finques","@id":"https:\/\/www.rm-assessors.cat\/es\/#\/schema\/person\/393d054648944d73a9704339ae3c804c"},"headline":"Contractes, webs, atenci\u00f3 al client i ocupaci\u00f3 hauran de ser m\u00e9s f\u00e0cils d&#8217;entendre a partir del 2027","datePublished":"2026-09-14T08:21:53+00:00","dateModified":"2026-09-15T09:56:49+00:00","mainEntityOfPage":{"@id":"https:\/\/www.rm-assessors.cat\/es\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\/"},"wordCount":1418,"publisher":{"@id":"https:\/\/www.rm-assessors.cat\/es\/#organization"},"image":{"@id":"https:\/\/www.rm-assessors.cat\/es\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\/#primaryimage"},"thumbnailUrl":"https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2026\/09\/pexels-photo-6568685-1788936317_1788941088image.jpeg","articleSection":["Butllet\u00ed mensual","Jur\u00eddica"],"inLanguage":"es"},{"@type":"WebPage","@id":"https:\/\/www.rm-assessors.cat\/es\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\/","url":"https:\/\/www.rm-assessors.cat\/es\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\/","name":"Contractes, webs, atenci\u00f3 al client i ocupaci\u00f3 hauran de ser m\u00e9s f\u00e0cils d'entendre a partir del 2027 | RM Assessors","isPartOf":{"@id":"https:\/\/www.rm-assessors.cat\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.rm-assessors.cat\/es\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\/#primaryimage"},"image":{"@id":"https:\/\/www.rm-assessors.cat\/es\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\/#primaryimage"},"thumbnailUrl":"https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2026\/09\/pexels-photo-6568685-1788936317_1788941088image.jpeg","datePublished":"2026-09-14T08:21:53+00:00","dateModified":"2026-09-15T09:56:49+00:00","breadcrumb":{"@id":"https:\/\/www.rm-assessors.cat\/es\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.rm-assessors.cat\/es\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.rm-assessors.cat\/es\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\/#primaryimage","url":"https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2026\/09\/pexels-photo-6568685-1788936317_1788941088image.jpeg","contentUrl":"https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2026\/09\/pexels-photo-6568685-1788936317_1788941088image.jpeg","width":810,"height":450},{"@type":"BreadcrumbList","@id":"https:\/\/www.rm-assessors.cat\/es\/contractes-webs-atencio-al-client-i-ocupacio-hauran-de-ser-mes-facils-d-entendre-a-partir-del-2027\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Inici","item":"https:\/\/www.rm-assessors.cat\/es\/"},{"@type":"ListItem","position":2,"name":"Contractes, webs, atenci\u00f3 al client i ocupaci\u00f3 hauran de ser m\u00e9s f\u00e0cils d&#8217;entendre a partir del 2027"}]},{"@type":"WebSite","@id":"https:\/\/www.rm-assessors.cat\/es\/#website","url":"https:\/\/www.rm-assessors.cat\/es\/","name":"RM Assessors","description":"Assessoria i gestoria a Girona, Figueres i Breda.","publisher":{"@id":"https:\/\/www.rm-assessors.cat\/es\/#organization"},"alternateName":"RM Assessors","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.rm-assessors.cat\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/www.rm-assessors.cat\/es\/#organization","name":"RM Assessors","alternateName":"RM Assessors","url":"https:\/\/www.rm-assessors.cat\/es\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.rm-assessors.cat\/es\/#\/schema\/logo\/image\/","url":"https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2023\/09\/RM-Serveis_Assessors.svg","contentUrl":"https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2023\/09\/RM-Serveis_Assessors.svg","width":200,"height":200,"caption":"RM Assessors"},"image":{"@id":"https:\/\/www.rm-assessors.cat\/es\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/rmassessors","https:\/\/x.com\/RMAssessors","https:\/\/www.linkedin.com\/company\/rm-assessors\/","https:\/\/www.instagram.com\/rm_assessors\/"]},{"@type":"Person","@id":"https:\/\/www.rm-assessors.cat\/es\/#\/schema\/person\/393d054648944d73a9704339ae3c804c","name":"Administrador Finques","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/secure.gravatar.com\/avatar\/d3f1bd6d92e385be2a64414ca046dfd0894742f3427354cf9879c4644ab34739?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/d3f1bd6d92e385be2a64414ca046dfd0894742f3427354cf9879c4644ab34739?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d3f1bd6d92e385be2a64414ca046dfd0894742f3427354cf9879c4644ab34739?s=96&d=mm&r=g","caption":"Administrador Finques"}}]}},"_links":{"self":[{"href":"https:\/\/www.rm-assessors.cat\/es\/wp-json\/wp\/v2\/posts\/15200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rm-assessors.cat\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.rm-assessors.cat\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.rm-assessors.cat\/es\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rm-assessors.cat\/es\/wp-json\/wp\/v2\/comments?post=15200"}],"version-history":[{"count":9,"href":"https:\/\/www.rm-assessors.cat\/es\/wp-json\/wp\/v2\/posts\/15200\/revisions"}],"predecessor-version":[{"id":15201,"href":"https:\/\/www.rm-assessors.cat\/es\/wp-json\/wp\/v2\/posts\/15200\/revisions\/15201"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.rm-assessors.cat\/es\/wp-json\/wp\/v2\/media\/15197"}],"wp:attachment":[{"href":"https:\/\/www.rm-assessors.cat\/es\/wp-json\/wp\/v2\/media?parent=15200"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.rm-assessors.cat\/es\/wp-json\/wp\/v2\/categories?post=15200"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.rm-assessors.cat\/es\/wp-json\/wp\/v2\/tags?post=15200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}