{"id":4397,"date":"2020-04-25T17:01:34","date_gmt":"2020-04-25T15:01:34","guid":{"rendered":"https:\/\/www.rm-assessors.cat\/compres-per-internet-terminis-de-garantia-i-desistiment-en-la-compra-de-productes\/"},"modified":"2020-04-25T17:01:34","modified_gmt":"2020-04-25T15:01:34","slug":"compres-per-internet-terminis-de-garantia-i-desistiment-en-la-compra-de-productes","status":"publish","type":"post","link":"https:\/\/www.rm-assessors.cat\/es\/compres-per-internet-terminis-de-garantia-i-desistiment-en-la-compra-de-productes\/","title":{"rendered":"Compres per Internet. Terminis de garantia i desistiment en la compra de productes"},"content":{"rendered":"<div>El confinament a causa del coronavirus ha motivat que els consumidors hagin incrementat les compres per Internet i que en bastants casos els productes comprats hagin estat rebuts en males condicions, sigui per la saturaci\u00f3 dels prove\u00efdors o per estr\u00e8s dels transportistes.<\/div>\n<div>En les compres que facin els consumidors, tant si son f\u00edsiques com \u00abon line\u00bb, hi ha uns terminis de garantia, devoluci\u00f3 i desistiment que estan regulats en el RDLeg. 1\/2007, de 16 de novembre.<\/div>\n<div>Tant mateix, L&#8217;art. 21 de Reial decret llei 8\/2020, de 17 de mar\u00e7, de mesures urgents i extraordin\u00e0ries per fer front a l&#8217;impacte econ\u00f2mic i social de l&#8217;Covid-19, ha establert la interrupci\u00f3 dels terminis per a la devoluci\u00f3 dels productes comprats per qualsevol modalitat durant l&#8217;estat d&#8217;alarma. El termini tornar\u00e0 a c\u00f3rrer un cop finalitzi l&#8217;alarma.<span style=\"color: red;\"><br \/>\n<\/span><\/div>\n<p>Resumim quina es la situaci\u00f3 actual:<\/p>\n<p><span style=\"color: #ff0000;\"><strong>Dret a desistir la compra, a retornar la mercaderia i a recuperar l&#8217;import pagat<\/strong><\/span>: <span style=\"color: #000000;\">Hi ha dret a retornar els productes comprats tant \u00aben l\u00ednia\u00bb, com per qualsevol altre m\u00e8tode de compra, en un termini de\u00a0 m\u00e0xim de 14 dies\u00a0naturals\u00a0i a obtenir el reemborsament \u00edntegre del preu pagat.\u00a0Si l&#8217;empresari no informa del termini, el consumidor disposar\u00e0 de 12 mesos des de l&#8217;expiraci\u00f3 del per\u00edode de desistiment inicial per retornar la mercaderia i retornar l&#8217;import pagat.\u00a0Es podr\u00e0 fer per qualsevol motiu per\u00f2 no es podr\u00e0 exercitar respecte de les seg\u00fcents adquisicions, que tenen la seva regulaci\u00f3 espec\u00edfica:<\/span><\/p>\n<ul>\n<li>Bitllets d&#8217;avi\u00f3 i tren, entrades de concerts, reserves d&#8217;hotel, reserves de lloguer de vehicles i serveis de subministrament de menjars per a dates espec\u00edfiques.<\/li>\n<li>Aliments i begudes servits habitualment a domicili.<\/li>\n<li>Articles fabricats a mida o personalitzats.<\/li>\n<li>Suports de dades d&#8217;\u00e0udio, v\u00eddeo o programari inform\u00e0tic precintats que s&#8217;hagin obert<\/li>\n<li>Continguts digitals en l\u00ednia, si ja has iniciat la desc\u00e0rrega o l&#8217;emissi\u00f3 en temps real i si has acceptat que amb aix\u00f2 perds el teu dret de desistiment.<\/li>\n<li>Productes comprats a particulars i no a empreses ni a venedors professionals.<\/li>\n<li>Contractes de reparacions i treballs de manteniment urgents.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #ff0000;\"><strong>Garantia dels productes<\/strong><\/span>: Si el producte lliurat al consumidor no s&#8217;ajusta al que les parts varen acordar. El consumidor podr\u00e0 optar entre exigir la reparaci\u00f3 o la substituci\u00f3 del producte, llevat que una d&#8217;aquestes dues opcions resulti objectivament impossible o desproporcionada. Des del moment en qu\u00e8 es comuniqui al venedor quina \u00e9s l&#8217;opci\u00f3 elegida ja no es podr\u00e0 modificar sense acord de les dues parts.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #ff0000;\"><strong>Reparaci\u00f3 o substituci\u00f3<\/strong><\/span>:<\/p>\n<ul>\n<li>La reparaci\u00f3 i la substituci\u00f3 hauran de ser gratu\u00eftes per al consumidor, incloses despeses d&#8217;enviament, i s&#8217;haur\u00e0 de fer en un termini raonable.<\/li>\n<li>La reparaci\u00f3 susp\u00e8n el c\u00f2mput dels terminis de garantia.<\/li>\n<li>Durant els sis mesos posteriors al lliurament del producte reparat, el venedor respondr\u00e0 de la reparaci\u00f3, entenent-se que es tracta de la mateixa avaria quan es reprodueixin en el producte defectes de el mateix origen que els inicialment manifestats. Si conclosa la reparaci\u00f3 i lliurat el producte, aquest segueix sent no conforme amb el contracte, el consumidor podr\u00e0 exigir la substituci\u00f3 del producte.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #ff0000;\"><strong>Reducci\u00f3 de preu i resoluci\u00f3 de la compra<\/strong><\/span>:<\/p>\n<ul>\n<li>La reducci\u00f3 del preu i la resoluci\u00f3 de la compra procediran, a elecci\u00f3 de consumidor, quan no sigui possible la reparaci\u00f3 o substituci\u00f3 o quan la reparaci\u00f3 o la substituci\u00f3 no s&#8217;haguessin produ\u00eft en un termini raonable. La resoluci\u00f3 no ser\u00e0 procedent quan el defecte sigui d&#8217;escassa import\u00e0ncia.<\/li>\n<li>La reducci\u00f3 del preu haur\u00e0 de ser proporcional a la difer\u00e8ncia existent entre el valor que el producte tenia en el moment del lliurament si no tingu\u00e9s cap problema i el valor que el producte efectivament t\u00e9 amb la decisi\u00f3 o imperfecci\u00f3.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #ff0000;\"><strong>Terminis per a reclamar:<\/strong><\/span><\/p>\n<ul>\n<li>El termini general de garantia \u00e9s de dos anys des del lliurament. En els productes de segona m\u00e0, el venedor i el consumidor poden arribar a un acord i pactar un termini menor, mai inferior a un any.<\/li>\n<li>Es presumeix, llevat de prova en contra, que els problemes que es manifestin en els sis mesos posteriors al lliurament del producte, sigui aquest nou o de segona m\u00e0, ja existien quan la cosa es va lliurar.<\/li>\n<li>Tamb\u00e9 s&#8217;ent\u00e9n, amb car\u00e0cter general, que el lliurament del producte s&#8217;ha fet el dia que figuri a la factura o tiquet de compra, o en l&#8217;albar\u00e0 de lliurament corresponent si aquest fos posterior.<\/li>\n<li>En cas de reparaci\u00f3 o substituci\u00f3 del producte el termini per reclamar en relaci\u00f3 a la reparaci\u00f3 o substituci\u00f3, ser\u00e0 de 3 anys des del lliurament del producte.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #ff0000;\">Incid\u00e8ncia del coronavirus<\/span><\/strong>: Tots els terminis indicats han quedat interromputs entre el dia 14 de mar\u00e7 del 2020 en que es va declarar l&#8217;alarma i el dia en que s&#8217;aixequi l&#8217;actual estat d&#8217;alarma. Per tant aquest temps no s&#8217;haur\u00e0 de computar en el termini de 14 dies per a desistir la compra,\u00a0 retornar la mercaderia i a recuperar l&#8217;import pagat ni per cap dels terminis de garantia.<\/p>\n<p><a href=\"https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2020\/04\/shutterstock_1557782294.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-4419\" src=\"https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2020\/04\/shutterstock_1557782294.jpg\" alt=\"\" width=\"600\" height=\"600\" srcset=\"https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2020\/04\/shutterstock_1557782294.jpg 600w, https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2020\/04\/shutterstock_1557782294-300x300.jpg 300w, https:\/\/www.rm-assessors.cat\/wp-content\/uploads\/2020\/04\/shutterstock_1557782294-150x150.jpg 150w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p><em><strong><span style=\"color: #800080;\">Som advocats. Consulteu-nos sense comprom\u00eds trucant al 972 208 258, o per correu electr\u00f2nic adre\u00e7at a juridic@rm-assessors.cat.<\/span> <\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El confinament a causa del coronavirus ha motivat que els consumidors hagin incrementat les compres per Internet i que en bastants casos els productes comprats hagin estat rebuts en males condicions, sigui per la saturaci\u00f3 dels prove\u00efdors o per estr\u00e8s dels transportistes. En les compres que facin els consumidors, tant si son f\u00edsiques com \u00abon [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4419,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"categories":[21,41,17],"tags":[1552,1553,1554],"class_list":["post-4397","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-butlleti-mensual","category-destacats","category-juridica","tag-compres-a-distancia","tag-compres-on-line","tag-compres-per-internet"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Compres per Internet. 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