{"id":6178,"date":"2021-11-25T18:12:29","date_gmt":"2021-11-25T16:12:29","guid":{"rendered":"https:\/\/www.rm-assessors.cat\/com-reclamar-en-les-compres-fetes-per-internet\/"},"modified":"2021-11-25T18:12:29","modified_gmt":"2021-11-25T16:12:29","slug":"com-reclamar-en-les-compres-fetes-per-internet","status":"publish","type":"post","link":"https:\/\/www.rm-assessors.cat\/es\/com-reclamar-en-les-compres-fetes-per-internet\/","title":{"rendered":"Com reclamar en les compres fetes per Internet"},"content":{"rendered":"\n
El consumidor que compri per Internet i no l’hi arribi el que hagu\u00e9s adquirit, tingui problemes en la devoluci\u00f3 o li carreguin un preu diferent a l’indicat en la p\u00e0gina web del venedor t\u00e9 tot el dret a reclamar. <\/h5>\n\n\n\n

Els drets del consumidor estan recollir en el Reial decret legislatiu 1\/2007, de 16 de novembre<\/a><\/em> del que destaquem el seg\u00fcent:<\/p>\n\n\n\n

Informaci\u00f3<\/h3>\n\n\n\n

El venedor ha de facilitar al comprador la informaci\u00f3 relativa als tr\u00e0mits que hauran de seguir-se per a la formalitzaci\u00f3 del contracte, aix\u00ed com les principals caracter\u00edstiques dels b\u00e9ns i serveis posats a la disposici\u00f3 del consumidor. \u00c9s aquest sentit, els prestadors de serveis estaran obligats a implementar les mesures de car\u00e0cter t\u00e8cnic com a garantia enfront dels possibles incidents de seguretat que es puguin donar, aix\u00ed com de posar en coneixement als consumidors les bones pr\u00e0ctiques a l’hora de dur a terme les compravendes en l\u00ednia.<\/p>\n\n\n\n

Reclamacions<\/h3>\n\n\n\n

Tot consumidor digital t\u00e9 el dret de dur a terme reclamacions de compres en l\u00ednia en cas que la compra no arribi al dest\u00ed indicat, hi hagi problemes en la devoluci\u00f3 d’algun article o fins i tot si el preu pagat no fos l’indicat en la p\u00e0gina web.<\/p>\n\n\n\n

Procediment de reclamaci\u00f3<\/h3>\n\n\n\n
  1. Posar-se en contacte amb el servei d’atenci\u00f3 al client del venedor<\/strong>. A trav\u00e9s d’aquest primer pas el que s’intenta \u00e9s arribar a una soluci\u00f3 amistosa que benefici\u00ef les dues parts, tant al consumidor com al venedor.<\/li>
  2. En cas que no s’arrib\u00e9s a un acord, el consumidor t\u00e9 l’opci\u00f3 de dirigir-se a un procediment de mediaci\u00f3 davant l’oficina municipal d’informaci\u00f3 del consumidor<\/strong>, aix\u00ed com a les juntes arbitrals de consum<\/strong> que correspongui per territori i iniciar un procediment arbitral amb la finalitat de solucionar el conflicte. Cal esmentar que tots dos processos s\u00f3n d’acc\u00e9s gratu\u00eft, amb efecte jur\u00eddic el laude arbitral que es dicti en cas que s’estigui duent a terme un procediment arbitral, \u00e9s a dir, amb la mateixa conseq\u00fc\u00e8ncia jur\u00eddica que tindria una sent\u00e8ncia ferma.<\/li>
  3. Si arribats a aquest punt el conflicte segueix sense resoldre’s, el consumidor podr\u00e0 rec\u00f3rrer a la via judicial a trav\u00e9s de la interposici\u00f3 d’una demanda per incompliment contractual. <\/li><\/ol>\n\n\n\n

    Venedors situats a l’estranger<\/h3>\n\n\n\n

    En cas que l’empresa venedora estigu\u00e9s situada en un altre estat membre de la UE, l’organisme competent seria el Centre Europeu d’Informaci\u00f3 al Consumidor. Si fos un pa\u00eds tercer sense establiment permanent a la UE, la situaci\u00f3 es complicaria perqu\u00e8 caldria dirigir-se a les institucions o als tribunals del pa\u00eds on estigu\u00e9s establerta l’empresa venedora.<\/p>\n\n\n\n

    \"\"<\/a><\/figure>\n\n\n\n
    Som advocats. Consulteu-nos sense comprom\u00eds <\/em><\/h5>\n\n\n\n
    <\/div>\n","protected":false},"excerpt":{"rendered":"

    El consumidor que compri per Internet i no l’hi arribi el que hagu\u00e9s adquirit, tingui problemes en la devoluci\u00f3 o li carreguin un preu diferent a l’indicat en la p\u00e0gina web del venedor t\u00e9 tot el dret a reclamar.<\/p>\n","protected":false},"author":1,"featured_media":5954,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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